Wikimedia OTRS: the first line of communication
Wikimedia OTRS: the first line of communication | ||
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| Panelist | James R. Redmond | |
| Themes | Communities | |
| About the panelist | ||
| James R. Redmond (User:Jredmond) is an administrator at both the English language wikipedia the OTRS system. | ||
| Abstract | ||
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Through the OTRS interface, a small team of volunteers handles most incoming e-mail inquiries and complaints from readers, editors, article subjects, and the press. This panel discussion will help participants understand the Wikimedia Foundation's e-mail response system. New and potential OTRS volunteers are encouraged to attend. | ||
| Language | English | |
| Video (download) | ||