Wikimedia OTRS: the first line of communication

From Wikimania


Wikimedia OTRS: the first line of communication

Panelist James R. Redmond
Themes Communities
About the panelist
James R. Redmond (User:Jredmond) is an administrator at both the English language wikipedia the OTRS system.
Abstract

Through the OTRS interface, a small team of volunteers handles most incoming e-mail inquiries and complaints from readers, editors, article subjects, and the press.  This panel discussion will help participants understand the Wikimedia Foundation's e-mail response system. New and potential OTRS volunteers are encouraged to attend.

Language English
Video (download)